Frequently Asked Questions 

How do I submit payment after I've registered for a class?

After you register, an invoice will be emailed to you with payment options which include Credit Card, eCheck, Agency Vendor transfer (agency vendor #SWV0021707-09), and mailing a check. If you do not receive the invoice within 15 minutes of registration, please contact us. Payments must be received at least three weeks prior to the class date (exceptions for later registrants).

If I'm an Ecology employee, how do I submit payment?

Please submit an "ECY External Vendor Training Approval Request" through Ecology's LMS system. Coastal Training Program is considered an outside vendor. Fiscal office will complete payment after the class date, once we send them a roster for which employees registered.

(If for any reason you are not able to attend, you must notify us prior to the three week cancellation period or your program will still be charged. If you realize you are not able to attend after the three week cut off, you have the option to send someone in your place, but please contact us before you do so.)

 

When is payment due?

Payment must be received at least three weeks before the class (exceptions for late registrants) to secure your spot. 

 

When is payment due if I register within three weeks of the class? (e.g. waitlist and late registrants)

In this circumstance, we understand payment will be delayed and just ask that you submit it promptly. If for any reason you are not able to attend, we will still expect to receive payment even if you do not attend since it is past our cancellation period. You can contact us to make arrangements to send someone in your place, if needed.

How do I cancel from a class?

Cancellations must be received no later than three weeks before the class. If we do not receive your cancellation prior to the three week mark, we will still expect to receive payment whether or not you are able to attend.

To cancel registration for a course, contact the CTP Team at EcyReCTPAdmin@ecy.wa.gov or 360-428-1075.

Do you issue refunds?

Yes. To receive a refund, you must cancel at least three weeks before the class to be eligible.

If I am unable to attend, may I substitute someone else?

Substitutions are allowed. Please contact us as far in advance as possible so we can swap the registrations. It is important that the person who substitutes create a student profile and let's us know that they will be attending the class as far in advance as possible. Otherwise, they will miss important pre- and post-class communications, and the class will not show in their profile history.

How do I register several people at once?

Our system works best if each person register themselves in order to have the invoices and class emails flow properly. If you must register someone other than yourself, you must log into their personal profile prior to registering, then log out once you are done. Repeat that process if you have more than one employee that you are registering. We strongly recommend that individuals sign up for classes themselves to ensure that all of their information is correct, that they receive all of the class communications, and that the class reflects properly in their profile history. After registering, they will need to forward their invoice to whomever processes payment for their agency.

What if I lose my invoice?

You may contact the CTP Team at EcyReCTPAdmin@ecy.wa.gov or 360-428-1075 and we will resend it to you.

Do you accept Purchase Orders?

We prefer to receive payment by check before the class. However, if you work for a city or county that will only use purchase orders, you may fax your request to the Department of Ecology and request to be invoiced. Submit your request on agency letterhead, along with the class invoice that you printed out when you registered. Please email your request to Carla Clarey at carla.clarey@ecy.wa.gov.

How do I know if my payment has been received?

You may also check your student profile anytime to see if you still have a balance due. If you need a copy of your receipt, you may reach out to the CTP Team at EcyReCTPAdmin@ecy.wa.gov or 360-428-1075.

How do I send funds from Canada?

Please send a check or foreign draft in U.S. funds.

Which Associations accept your classes for continuing education credits?

We are an official training vendor with the American Planning Association. If you are a member of the American Institute of Certified Planners (AICP), you may apply for certification maintenance credits. Other Associations which recognize relevant classes are the: Society of Wetland Scientists (SWS), Academy of Board Certified Environmental Professionals (ABCEP), and the Washington Chapter of the American Society of Landscape Architects (WASLA). The burden of proof of the training's applicability rests on the person requesting credits.