Frequently Asked Questions 

How do I submit payment after I've registered for a class?

After you register, an invoice will be emailed to you with payment options which include Credit Card, eCheck, Agency Vendor transfer (agency vendor #SWV0021707-09), and mailing a check. If you do not receive the invoice within 15 minutes of registration, please contact us.

If I'm an Ecology employee, how do I submit payment?

Please submit an "outside vendor" training request through Ecology's LMS system. You'll want to list the Coastal Training Program as an "outside vendor." Fiscal office will complete payment after the class date, once we send them a roster for which employees registered.

(If for any reason you are not able to attend, you must notify us prior to the two week cancellation period or your program will still be charged. If you realize you are not able to attend after the two week cut off, you have the option to send someone in your place, but please contact us before you do so.)

 

When is payment due?

Payment must be received at least two weeks before the class (exception: later registrants shown below) to secure your spot. 

 

When is payment due if I register within two weeks of the class?

In this circumstance, we understand payment will be delayed and just ask that you submit it promptly. If for any reason you are not able to attend, we will still expect to receive payment even if you do not attend since it is past our cancellation period. You can contact us to make arrangements to send someone in your place, if needed.

How do I cancel from a class?

Cancellations must be received no later than two weeks before the class. If we do not receive your cancellation prior to the two week mark, we will still expect to receive payment whether or not you are able to attend.

Contact Alina Oudman, at aoud461@ecy.wa.gov or 360-428-1058.

Do you issue refunds?

Yes. To receive a refund, you must cancel at least two weeks before the class to be eligible.

If I am unable to attend, may I substitute someone else?

Substitutions are allowed. Please contact us as far in advance as possible so we can swap the registrations. It is important that the person who substitutes create a student profile and let's us know that they will be attending the class as far in advance as possible. Otherwise, they will miss important pre- and post-class communications, and the class will not show in their profile history.

How do I register several people at once?

Our system prefers that each person register themselves in order to have the invoices and class emails flow properly. If you must register someone other than yourself, you must log into their personal profile prior to registering, then log out once you are done. Repeat that process if you have more than one employee that you are registering. We strongly recommend that individuals sign up for classes themselves to ensure that all of their information is correct, that they receive all of the class communications, and that the class reflects properly in their profile history. After registering, they may forward their invoice to whomever sends out payment.

What if I lose my invoice?

You may print out another invoice from your student profile. To get to your profile, you'll need to log on with your username and password (blue sidebar on right side of page). Or, you may contact us and we will send it to you.

Do you accept Purchase Orders?

We prefer to receive payment by check before the class. However, if you work for a city or county that will only use purchase orders, you may fax your request to the Department of Ecology and request to be invoiced. Submit your request on agency letterhead, along with the class invoice that you printed out when you registered. Please fax your request to Carla Clarey at ccla461@ecy.wa.gov.

How do I know if my payment has been received?

You will receive an automatic email when we receive payment. You may also check your student profile anytime to see if you still have a balance due.

How do I send funds from Canada?

Please send a check or foreign draft in U.S. funds.

Which Associations accept your classes for continuing education credits?

We are an official training vendor with the American Planning Association. If you are a member of the American Institute of Certified Planners (AICP), you may apply for certification maintenance credits. Other Associations which recognize relevant classes are the: Society of Wetland Scientists (SWS), Academy of Board Certified Environmental Professionals (ABCEP), and the Washington Chapter of the American Society of Landscape Architects (WASLA). The burden of proof of the training's applicability rests on the person requesting credits.